A colleague downloaded the results of a QRTEngine survey within Qualtrics’ new “Insight Platform”, the file structure has changed and the QRTEngine python parser throws an error. When she switched back to the current platform and downloaded the data, everything worked.
Our concern is that Qualtrics will be ditching the current platform and moving everything to the new “Insight Platform” in July, meaning that your current parser may no longer work. Is this something you’re aware of? Are there any ways to handle this right now, or plans to update the parser soon?
Note. In addition to column changes, We were using an imported survey (.qsf), which also results in a whole new row in the .csv file using the Insight Platform.
I had the same issue – but I compared an old csv file and realized that the new download basically just adds a 3rd row – once I deleted that row the python parser worked fine. It’s a bit of a hassle, but could be worse I guess.
(Honestly I’m more worried about some change to the JFE with the insight platform release making the QRTE engine stop working). Hope that helps!
Not working for me 🙁
For me, the file is different in ways other than just that third row. E.g., column headers are a bit different and in different order etc. Any updates from QRTEngine team would be great!
Did you find a solution for this problem? My qualtrics account is not updated yet. So I am not sure if I should risk to run the study without knowing if I can still open the files when my account suddenly gets updated. Thanks for your help!